Spoke delivers real-time airport PA announcements as text directly to passengers' smartphones—in the language of their device, including sign language support. No missed flights. No missed information.
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See it in action
See how Spoke transforms airport PA announcements into real-time text and sign language on passengers' smartphones — from the PA system to the passenger's pocket in under 10 seconds.
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Who we serve
Whether you manage an airport, operate a carrier, or are a passenger who needs to stay informed, Spoke was built for you.
Meet your accessibility obligations while improving the passenger experience for all travellers—from regulatory compliance to Canand's ACA requirements.
Learn more →Ensure bilingual announcements reach every passenger—including those who can't hear the PA—and reduce regulatory risk across your network.
Learn more →Never miss an announcement again. Real-time airport updates in your language, delivered silently to your smartphone the moment they're made.
Learn more →Ottawa International Airport (YOW) became Spoke's first live deployment partner, making it one of the first airports in Canada to deliver real-time accessible announcements at scale.
The deployment was driven by a shared commitment to inclusivity and validated directly with deaf and hard of hearing community organizations before launch.
"Spoke gives passengers who are deaf or hard of hearing the same access to information as everyone else—instantly and without assistance."
— YOW Airport Operations
The platform
Spoke's platform is designed for rapid integration, multi-language delivery, and measurable accessibility outcomes.
Announcements are transcribed and pushed to passenger devices within seconds of the original PA broadcast.
English, French, German, Spanish, Italian, Portuguese, Russian, Inuktitut, Creole—with more added continuously.
ASL and LSQ (langue des signes québécoise) support, uniquely serving Canada's deaf community.
Connects to existing PA and flight information systems via API. No rip-and-replace. Minimal IT overhead.
The app and admin interface are fully accessible, meeting international web content accessibility standards.
No personal data collected from passengers. Anonymous, opt-in usage with full transparency.
The Spoke Platform
Beyond the passenger app, Spoke powers a live announcement portal and an aviation analytics dashboard — giving airports and airlines real-time visibility and long-term insights.
Select any participating airport and view its announcements in real time — a public-facing window into Spoke's live transcription engine. Ideal for ground handlers, airline ops teams, and accessibility coordinators monitoring multiple gates.
Turn announcement data into operational intelligence. Track announcement frequency, language distribution, peak congestion windows, on-time communication metrics, and generate audit-ready accessibility reports — all from your Spoke data.
Join Ottawa International and bring real-time accessible announcements to your terminal.
How It Works
Spoke bridges the gap between airport announcements and passengers who can't hear them—using a simple, powerful integration that works with your existing infrastructure.
The process
A gate agent, airline, or airport operations team makes a standard announcement through the existing PA or flight info system.
Spoke's platform receives the audio or text feed in real time and processes it through its transcription and translation engine.
The announcement is pushed to the Spoke app in the passenger's preferred language—text, sign language animation, or both—within seconds.
Regardless of hearing ability, language, or location in the terminal, every passenger gets the same information at the same time.
Spoke connects via API to your existing PA broadcast system, flight information display system (FIDS), or both. No hardware replacement. No major IT project. Our team handles the integration with your operations team in a structured onboarding process.
Travellers download Spoke (currently available on iPhone) before or at the airport. The app uses the airport's Wi-Fi or cellular connection, detects the airport location, and begins delivering announcements. No account required—privacy by design.
Every gate announcement, security alert, and baggage update is delivered to the passenger's device within seconds. Passengers can filter by gate, flight number, or terminal zone.
Spoke was developed in close collaboration with deaf and hard of hearing community organizations across Canada. Every feature is tested and validated by the people who need it most.
Read how Ottawa International deployed Spoke—and what it meant for their passengers.
Canada's Accessible Canada Act, the US Americans with Disabilities Act, and the EU European Accessibility Act all set clear obligations for airports and transport hubs. Spoke helps you meet and exceed them all—while delivering a better experience for every passenger who walks through your doors.
Compliance & Impact
Spoke addresses the communication accessibility requirements under the Accessible Canada Act (ACA) and provincial accessibility legislation—turning compliance from a checkbox into a genuine passenger benefit.
Spoke helps fulfill communication accessibility obligations for federally regulated transportation authorities in Canada, ensuring PA information is available in accessible formats—supporting ACA Section 6 compliance.
For Ontario airports, Spoke supports AODA Customer Service Standards. All announcements are delivered in English and French by default, meeting Official Languages Act obligations with zero extra effort.
US airports and airlines operating American routes must provide effective communication for passengers with disabilities under ADA Title II and III. Spoke creates a consistent, defensible accessibility posture across your US operations.
The ACAA requires US airlines to make announcements accessible to passengers with hearing impairments. Spoke provides a modern, scalable path to ACAA compliance without costly PA hardware upgrades.
Effective June 2025, the EAA requires passenger transport services in EU member states to meet accessibility standards including accessible information delivery. Spoke helps European airports and airlines meet EAA obligations proactively.
Spoke generates reports on announcements delivered, languages used, and app usage—creating a documented accessibility record suitable for ACA, ADA, ACAA, and EAA audits and accessibility plans.
Passenger Experience
International passengers, non-native speakers, parents with noisy children, and anyone in a loud terminal all benefit from Spoke—not only those with hearing loss.
Airports using accessible communication tools consistently report improved ACI World satisfaction ratings.
Passengers who receive gate change and boarding notifications on their devices are less likely to miss flights—reducing compensation costs and operational disruption.
With 50+ languages supported, Spoke helps airports welcome international travellers and make them feel understood from the moment they land.
Our team will walk you through integration, compliance benefits, and what deployment looks like at your terminal.
Regulatory risk from inaccessible announcements is real and growing across every market you fly. From Canada's ACA and the US ACAA to the EU's European Accessibility Act, Spoke gives you one solution that meets the accessibility communication requirements of all major aviation regulatory frameworks.
Regulatory Risk
Canadian and international transportation regulations increasingly require carriers to provide accessible communication. Non-compliance leads to complaints, audits, fines, and reputational harm.
The Canadian Transportation Agency has increasing authority to investigate and penalize carriers for inaccessible communication. The Accessible Canada Act sets proactive accessibility obligations for federally regulated carriers.
The Air Carrier Access Act requires airlines to make gate and boarding announcements accessible to passengers with hearing impairments. ADA Title III applies to airport terminal operators. Non-compliance triggers DOT enforcement and civil litigation exposure.
In force since June 2025, the EAA mandates accessible information delivery for passenger transport services across all EU member states. Airlines and airports operating European routes face meaningful fines for non-compliance.
The UK Equality Act 2010 and Civil Aviation Authority accessibility standards require airports and airlines to make reasonable adjustments for passengers with disabilities, including those with hearing impairments.
A single viral incident involving a deaf or hard of hearing passenger missing a critical announcement can generate significant negative media coverage across multiple markets simultaneously.
Spoke gives your legal and compliance teams a single, documented accessibility solution that addresses Canadian, American, European, and UK regulatory requirements across your entire network.
Airline Benefits
Spoke integrates with existing gate systems. No new scripts. No additional training. Your team makes announcements exactly as they do today—Spoke handles the rest.
Spoke listens to your existing PA feed or connects to your DCS—no change to agent workflows.
Every announcement is delivered in English and French automatically, supporting Official Languages Act obligations at no extra effort.
Get deployment reports showing announcements delivered, languages used, and passenger engagement—useful for CTA or ADA compliance documentation.
Schedule a 30-minute call with our airline integration team to discuss how Spoke fits into your ground operations.
Deployments & Case Studies
Real deployments. Real airports. Real impact for passengers who've never been able to hear announcements before.
Ottawa Macdonald–Cartier International Airport became Spoke's inaugural live airport partner, making it one of the first airports in Canada to deliver real-time accessible PA announcements at scale to passengers' smartphones.
The deployment was driven by Ottawa Airport Authority's commitment to accessibility and a desire to move beyond traditional assistive listening devices to a modern, smartphone-first approach. Integration with the existing PA infrastructure was completed in a structured onboarding process with the Spoke team.
Prior to deployment, Spoke's system was validated with deaf and hard of hearing community organizations across the Ottawa region to ensure the experience met real-world needs—not just regulatory checklists.
Spoke is actively working with additional airport authorities and airline partners. Interested in being part of the next chapter?
Join Ottawa International and show your passengers that accessibility isn't an afterthought—it's a priority.
About Spoke
Spoke is a product of Metcove, built to close the information gap for the 466 million people worldwide living with disabling hearing loss.
We started with airports because the stakes are high, the problem is clear, and the solution had never been done well. A deaf traveller missing a gate change announcement shouldn't require assistance, a special device, or luck. It should be solved by technology—automatically, quietly, in the language they prefer.
Our team
The Metcove team brings together expertise in accessibility technology, software integration, and community advocacy. Spoke was built after the founding team personally witnessed a deaf family member miss critical travel information—and decided to fix it.
Spoke's product roadmap and UX decisions are shaped by ongoing input from 200+ deaf and hard of hearing organizations. We don't build for the community without the community.
Our deployment partners, starting with Ottawa International Airport, co-develop and validate our integration approach—ensuring Spoke works in real-world airport environments from day one.
Spoke began with a simple, frustrating observation: airports are among the most information-dense environments in the world—and yet passengers who are deaf or hard of hearing regularly miss critical announcements, relying on strangers or missing flights as a result.
The founders of Metcove, a Canadian technology company, saw this gap and recognized that modern smartphones, cloud processing, and multilingual AI had created a real opportunity to solve it. Spoke was the result: a lightweight app that connects to existing airport infrastructure and delivers PA announcements to passengers' devices in real time.
From the earliest prototypes, Spoke was developed with—not just for—the deaf community. Partnerships with deaf and hard of hearing organizations across Canada shaped every product decision, from the sign language feature to the zero-registration privacy model.
Today, Spoke is live at Ottawa International Airport (YOW) and expanding. But our mission stays the same: no announcement missed. No traveller left behind.
Whether you're an airport, airline, or accessibility organization, we'd love to talk.
FAQ
Answers to the questions airport authorities, airlines, and passengers ask most.
Integration & Technical
Compliance & Accessibility
For Passengers
Reach out to our team directly.
News & Media
Press coverage, deployment announcements, and partner highlights as Spoke expands access to airport announcements for all travellers.
Latest
Ottawa Macdonald–Cartier International Airport deploys Spoke, becoming one of the first airports in Canada to offer real-time accessible PA announcements to deaf and hard of hearing passengers.
Download Spoke @ YOW →Before launching at YOW, Spoke engaged with deaf and hard of hearing organizations to validate the product experience and ensure it met real-world accessibility needs—not just regulatory minimums.
Unlike text-only solutions, Spoke delivers announcements in ASL and LSQ (Langue des signes québécoise), uniquely serving Canada's deaf community in their primary languages.
Download on App Store →For media inquiries, interview requests, or press assets, please contact:
spoke@metcove.comContact & Demo
Whether you're an airport authority, airline, or accessibility officer, our team will walk you through what Spoke looks like in your environment.
Get in touch
A 30-minute call with our team covers your current setup, integration requirements, compliance goals, and a live product walkthrough tailored to your context.
We typically respond within 1 business day.
Accessibility Statement — English
Spoke by Metcove is committed to ensuring that our website and products are accessible to everyone, including people with disabilities. This site aims to conform to WCAG 2.1 Level AA standards.
We have designed this site with sufficient colour contrast, keyboard navigability, and screen reader compatibility. If you encounter any accessibility barriers, please contact us at spoke@metcove.com.
Déclaration d'accessibilité — Français
Spoke par Metcove s'engage à s'assurer que notre site web et nos produits sont accessibles à tous, y compris aux personnes handicapées. Ce site vise à se conformer aux normes WCAG 2.1 niveau AA.
Si vous rencontrez des obstacles à l'accessibilité, veuillez nous contacter à spoke@metcove.com.